Texas Poker believe that online gaming should be entertainment – not a burden. This page provides all the tools, guides, and support resources you need to keep your gaming experience in control and enjoyable.
All these tools are built directly into the Texas Poker platform and can be activated or adjusted from your account settings at any time – free of charge.
Set the maximum amount you can deposit each day, week, or month. Once the limit is reached, no further deposits can be made until the period resets. Limit reductions take effect immediately; increases require a 7-day waiting period for your protection.
Control the maximum amount you can wager in a single day or week across all games – Malaysia Super League football, BWF badminton, slots, poker, and live casino. This limit helps you stay within your planned budget.
Set a daily time limit for how long you can use the Texas Poker platform. Once the limit is reached, the system will display a notification and automatically log you out. Think of it as an alarm clock that works in your best interest.
Need a break? Suspend your account for 24 hours, 7 days, 30 days, or 90 days with a single click. During this period, logging in is not possible and no promotional communications will be sent to you. This takes effect immediately.
For players who decide to stop entirely, Texas Poker offers a permanent account closure option. This decision is irreversible. All remaining funds will be returned and your account will be permanently closed in the Texas Poker system.
Set a maximum net loss amount you can afford in a day, week, or month. Once the loss limit is reached, you won't be able to place new bets until the period resets – protecting you from heavy emotional losses in a single session.
Set your limits in under 2 minutes, directly from your smartphone. All these tools are accessible through your Texas Poker account settings — no need to contact customer support.
Log in to your Texas Poker account using your phone number and password. If you don't have an account yet, sign up for free in under 3 minutes.
Click your profile icon in the top-right corner of the platform, then select "Account Settings" from the menu that appears to view all control options.
In your Account Settings page, select the "Responsible Gaming" tab to access all deposit, betting, time, and self-exclusion limit tools.
Enter the appropriate limit amount for each category and click "Save". Reduction limits take effect immediately. You will receive a confirmation via email or SMS.
If you are having trouble setting a limit or need help activating self-exclusion immediately, contact the Texas Poker support team via 24/7 Live Chat or email support@texaspoker.click. Self-exclusion requests will be processed within 24 hours.
Gambling problems rarely develop overnight. They build up gradually, and it's often difficult for a person to recognise that they may need help. Identifying the early signs is the single most important first step.
Texas Poker takes this responsibility seriously. If you recognise two or more of the signs on the right in yourself, we encourage you to reach out to a helpline or activate the self-exclusion feature in your account.
If you answered "Yes" to all of the above – you're playing responsibly. If any answer is "No" – it may be time to take a closer look at your gaming habits.
Using money intended for bills, rent, food, or family needs to bet on an online platform.
Continuing to bet after a big loss in hopes of "winning it back" – this is one of the most dangerous patterns in gambling.
Lying to a partner, family member, or friend about how much time and money you've spent on betting.
Feeling uncomfortable, anxious, or irritable when unable to access the gambling platform even for a short period.
Borrowing money from family or friends, or using credit cards solely to fund continued betting activity.
Work, studies, relationships, or family responsibilities are being disrupted due to excessive time and mental energy spent on betting.
Answer the following questions honestly. This is not a clinical diagnosis – it is a simple guide to help you assess your own gaming habits.
Responsible gambling is something Texas Poker takes seriously — not out of obligation, but because we genuinely believe that a great entertainment platform is one that looks after its players. There is a significant difference between someone watching a Malaysia Super League match with a small bet placed for added excitement, and someone wagering beyond their means and living with the stress that spills into their daily life. Texas Poker wants to make sure all our players stay firmly in the first group.
Many Malaysian players we've spoken to understand the concept of responsible gaming in theory – but find it challenging to put into practice, especially in emotional situations like after a big loss or during a high-stakes badminton match they're following closely. That's why Texas Poker doesn't rely solely on players to manage themselves – we've built an automated control system that works in the background to protect you, even in those difficult moments.
One core principle of responsible gaming that every Texas Poker player should understand is this: gambling is entertainment, not a financial strategy or investment. Money you deposit at Texas Poker should be treated like money spent on a movie, a restaurant dinner, or any other leisure activity – money you're comfortable spending for an enjoyable experience, not money you expect to grow.
This means that before every session, ask yourself: "How much am I comfortable spending tonight for entertainment?" Set that amount as your limit and stick to it — win or lose. If you happen to win more than expected, treat it as an unexpected bonus, not a benchmark to chase in every session.
Behind the Texas Poker platform runs an always-on monitoring system designed to detect play patterns that may indicate a player is experiencing difficulties. This isn't about surveilling player activity – it's a protection system working quietly behind the scenes in your best interest.
The system identifies patterns such as sudden spikes in deposit or betting amounts, excessively long gaming sessions without breaks, repeated loss-chasing behaviour, or a sharp increase in gaming frequency. When these patterns are detected, our responsible gaming team will proactively reach out to the player to offer information about available control tools and support resources if needed.
Important to note: Texas Poker will not suspend or restrict your account simply because the system detects risky patterns – unless you request it yourself. We respect your autonomy as an adult player. What we do is ensure you have all the information and tools you need to make informed decisions about your gaming activity.
Sometimes, the hardest person to assess objectively is yourself. If you have a family member or friend you genuinely believe may be struggling with online gambling – including on platforms like Texas Poker – here are some ways you can help them.
Have a calm, non-judgmental conversation with them – choose the right moment, not right after a loss or when emotions are running high. Share what you've observed based on facts, not assumptions or judgements. Let them know you're there to support them if they feel they need help. Never pay off their gambling debts – doing so can make things worse by allowing the pattern to continue without consequences.
Texas Poker also provides an option for "concerned third parties" – if you are a family member who believes a loved one may be having issues with their Texas Poker account, you can contact us at support@texaspoker.click with the relevant information. We will handle all information with strict confidentiality and take appropriate action in accordance with our responsible gaming procedures.
Responsible gaming is not a one-off project for Texas Poker — it is an ongoing commitment. We continuously review our responsible gaming tools and policies based on the latest research in gambling health, feedback from our players, and industry best practices. We also plan to introduce more responsible gaming features over time, including comprehensive monthly bankroll management reports, real-time reminder messages during extended play sessions, and a wider range of customisable limit options.
If you have suggestions on how Texas Poker can improve our responsible gaming features, we'd love to hear them. Send your ideas to support@texaspoker.click with the subject line "Responsible Gaming Suggestion". Our player community is our best resource for understanding what's truly needed.
If you or someone you care about needs help, the following resources offer free, confidential professional support in Malaysia.
Sign up free and take full advantage of Texas Poker's responsible gaming tools – deposit limits, betting limits, self-exclusion, and 24/7 support in Bahasa Melayu.
Important Reminder: Texas Poker is an entertainment platform for individuals aged 21 and above. Only bet with money you can afford to lose. If you need help, please contact Talian Kasih 15999 or email us at support@texaspoker.click. Don't let gambling become a burden – it's meant to be fun.